All prints are carefully checked and photographed prior to being packaged and despatched.
In the unlikely event of the consignment being severely damaged, you should refuse delivery and instruct the shipping agent to return to sender and advise me accordingly by email.
All returns will be checked against our photographic record before offering a credit voucher.
Items returned because they are defective, damaged or incorrect will be either replaced, subject to availability, or we will refund the full purchase price to you.
Refunds are normally processed within 30 days of the package being returned to our production studio. We will notify you via e-mail of your refund once we have received and inspected the returned item.
If you are returning an item because of an error on our part or because it is damaged or defective, the refund will include the original shipping cost.
We will check all items returned to us as damaged or defective. In the event, we find no fault we reserve the right to retain the charge for shipping the item to you together with an administration charge of US$55.00. All approved refunds will be done only through the Original Mode of Payment.
Should you require delivery outside of the UAE, your delivery may be subject to import duties and taxes, which are levied once the package reaches you. Any additional charges for customs clearance or taxes are your responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary widely, so you should contact your local customs office for further information. Please note that when ordering you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know you care about how your information is used and shared. International customers should note that cross-border deliveries are subject to documentation disclosing order contents and that your parcel may be opened and inspected by customs authorities.
All delivery charges are based on shipping from our production studio based in Ajman, United Arab Emirates.
We CANNOT deliver or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.
